Terms and Conditions
TERMS AND CONDITIONS
General Terms and Conditions – Aurea Melbourne
Article 1 – Definitions
The following definitions apply to these General Terms and Conditions:
Withdrawal Period: The period during which the consumer may exercise their right to cancel the contract.
Consumer: An individual who is not acting within the scope of their business or profession and who enters into a distance contract with a business.
Continuous Contract: A distance contract for a series of products or services where obligations are carried out over time.
Right of Withdrawal: The option for the consumer to cancel a distance contract within the withdrawal period.
Business: Aurea Melbourne, offering products or services at a distance to consumers.
Distance Contract: A contract concluded between a business and a consumer via distance communication technology.
CESOP: Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.
Article 2 – Business Identity
Company Name: Aurea Melbourne
Customer Service Email: support@aureamelbourne.com
Business Address: Melbourne, Australia
Website: www.aureamelbourne.com
Article 3 – Scope of Application
These General Terms and Conditions apply to all offers made by the business and any contract entered into at a distance. Before finalizing a contract, these terms will be made available electronically or otherwise.
Article 4 – Offers
Offers are non-binding. Aurea Melbourne reserves the right to modify offers at any time. All offers clearly state the total cost, including shipping fees, customs duties, and additional postal or courier charges where applicable.
Article 5 – Agreement
An agreement is concluded when the consumer accepts the offer and meets the specified conditions. Aurea Melbourne will confirm acceptance via email.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within 30 days from receiving the product, without providing a reason. The consumer is responsible for return shipping costs when exercising the right of withdrawal.
Article 7 – Costs in Case of Withdrawal
Aurea Melbourne will refund payments within 14 days of receiving the returned product, provided the product is returned in its original condition and packaging.
Article 8 – Customs and VAT
The customer is solely responsible for complying with all legal obligations related to the import of goods into their destination country, including customs duties, taxes, and clearance charges.
Aurea Melbourne is not the official importer of products shipped internationally. Customers are responsible for ensuring compliance with local import regulations.
Any additional costs related to customs clearance, including administrative fees imposed by postal or courier services, are the sole responsibility of the customer.
Aurea Melbourne provides the necessary shipping documentation but does not guarantee compliance with local import regulations. Customers are advised to check import requirements before placing an order.
Article 9 – Compliance with CESOP
As of 2024, payment service providers may be required to register transaction data in the CESOP (Central Electronic System of Payment Information) in accordance with applicable regulations. Aurea Melbourne complies with all relevant reporting obligations.
Article 10 – Compliance and Warranty
Aurea Melbourne guarantees that products comply with the contract and applicable legal requirements.
Complaints regarding defects must be submitted in writing within 14 days of receipt. Products must be returned in their original packaging and condition.
Article 11 – Delivery
Orders are typically delivered within the estimated timeframe stated on the website unless otherwise agreed.
In the event of delays, Aurea Melbourne will notify the customer as soon as reasonably possible.
Orders are shipped in a manner whereby the customer remains responsible for complying with any local import requirements.
Aurea Melbourne is not responsible for delays caused by customs inspections, courier disruptions, or circumstances beyond its control.
Failure to comply with customs obligations does not constitute valid grounds for cancellation or refund.
Article 12 – Complaint Resolution
Complaints must be submitted in writing within 7 days of identifying the issue.
Aurea Melbourne will respond within 14 days. If additional time is required, an estimated resolution timeframe will be provided.
Article 13 – Disputes
These Terms and Conditions are governed by the laws applicable in Australia.
Any disputes arising from these Terms and Conditions shall first be addressed through amicable resolution between the parties.
If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of Australia.
Contact Information
Aurea Melbourne
Email: support@aureamelbourne.com
Website: www.aureamelbourne.com
Location: Melbourne, Australia