Return Policy
Return and Refund Policy – Aurea Melbourne
At Aurea Melbourne, we are committed to providing our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction, subject to the conditions outlined below. Please read the following information regarding returns and refunds.
100% Money-Back Guarantee on New Products
We offer a full money-back guarantee on all new products, except for promotional and clearance items. Discounted products purchased during special sale events are not covered by this guarantee.
No Returns on Sale Items
Products purchased during promotional sales, moving sales, clearance sales, or special discount campaigns are non-returnable. These purchases are considered final and cannot be returned or exchanged.
Return Shipping Costs
The customer is responsible for all return shipping costs. Aurea Melbourne does not reimburse return shipping fees and is not liable for any expenses incurred during the return process.
Return Period
Returns must be requested within 30 days of receiving the product. Returns requested after this period will not be accepted.
No Exchanges on Sale Items
Sale items cannot be exchanged, including exchanges for different sizes or colours. Please review sizing information carefully before placing your order.
100% Guarantee on Defective Products
We stand behind the quality of our products. If an item arrives damaged or contains a manufacturing defect, customers may request a replacement or full refund, subject to verification.
Return Process
To initiate a return request, please contact our customer service team at:
Once your request has been reviewed and approved, detailed return instructions will be provided.
Required Return Form
Returns submitted without the required return information may experience processing delays. Please ensure all requested information is included when returning an item.
Refund Processing
Once the returned product has been received and inspected, approved refunds will be processed to the original payment method. Processing times may vary depending on the payment provider.
Summary
Aurea Melbourne is committed to ensuring customer satisfaction and providing a fair return process. By following this Return and Refund Policy, we can ensure all requests are handled efficiently and professionally.
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team at:
Aurea Melbourne
Melbourne, Australia